FAQ
About Kervalon & Our Mission
Q1: What is Kervalon?
A: Kervalon is dedicated to crafting high-performance, stylish athletic wear for the modern mover. We focus on innovative fabrics and bold, functional designs that blend comfort, durability, and self-expression for every stride, stretch, and adventure. Our mission is to help you move with confidence and own your style—whether you’re hitting the gym, exploring the trails, or stepping out for the day.
Q2: What does the name "Kervalon" mean?
A: It reflects our core philosophy for active living:
- Kinetic Energy: We design for movement, engineering every piece to support your body’s natural motion with lightweight, breathable, and flexible fabrics.
- Valiant Style: We believe athletic wear should never compromise on self-expression—bold, distinct designs that let you stand out, whether you’re breaking a sweat or running errands.
- Longevity: We’re committed to quality that lasts, creating pieces that endure countless workouts and transitions, for a sustainable, versatile active wardrobe.How do I place my order?
Product Design & Quality
Q3: Are Kervalon products truly high-quality?
A: Absolutely. Quality, Durability, and conscious craftsmanship are the foundational promises of Kervalon. We use carefully selected premium materials such as moisture-wicking recycled polyester, breathable organic cotton, and four-way stretch spandex—all chosen for their long-lasting performance, comfort, and responsible origins. We strictly prioritize ethical production practices, fair labor standards, and superior craftsmanship in every piece of our athletic wear.
Q4: How do you ensure the durability of your products?
A: We believe athletic wear should keep up with your active lifestyle—whether it’s daily workouts, frequent washes, or on-the-go transitions. We source heavy-duty, wear-resistant fabrics and conduct rigorous quality control tests, including repeated stretch-and-recovery trials, colorfastness checks, and abrasion resistance assessments. Every detail—from reinforced seams on high-stress areas to durable waistbands and stitching—is rigorously tested to meet our high standards for longevity and consistent performance, even after countless wears and washes.
Payment & Security
Q5: What payment options do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also check out securely using PayPal and Apple Pay for a faster, more convenient experience.
Q6: Is my payment information secure?
A: Absolutely. Your privacy and security are extremely important to us. Kervalon uses an industry-leading secure payment gateway, and all transactions are protected with SSL encryption to ensure your personal and payment information remains safe at all times.
Q7: What web browsers work best with your website?
A: For the smoothest and most reliable shopping experience, we recommend using Google Chrome, Safari, Firefox, or Microsoft Edge.
Shipping & Returns
Q8: What should I do if I receive a missing or incorrect item?
A: We’re so sorry for the inconvenience! If you receive an item that is missing or incorrect, please contact us as soon as possible at service@kervalon.com. Be sure to include your Order Number and clear photo proof (image file size under 1MB). We’ll arrange a replacement promptly at no additional cost—and you’re welcome to keep the incorrect item as our gift.
Q9: What is your return & exchange policy?
A: Please visit our Return Policy page for detailed information on returns and exchanges. If you need further assistance, our customer support team is available 24/7. Feel free to reach out anytime at service@kervalon.com, and we’ll be happy to help.