Privacy Notice

Privacy Notice

Thank you for visiting Kervalon! We are committed to providing a secure online shopping experience and offering exceptional service while respecting and protecting your personal information.

This privacy notice  explains the types of information we collect from and about you when you visit kervalon.com (the "Site"). The Site and all features and functionalities are collectively referred to as the "Services." This policy also outlines how Kervalon uses and shares your personal information, as well as your rights and options regarding the management of your data.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this policy, including the transfer and storage of your personal data in the United States, and you agree to our Terms of Use. If you do not agree, please do not use or access our Services.

Data Collection

Kervalon may collect information from you in the following ways:

Direct Interactions:

  • When you make a purchase, sign up for our newsletter, leave a product review, or reach out to our support team, we collect information such as your name, email, shipping address, and payment details.

Third-Party Information:

  • If you send a gift or virtual gift card to someone, we may collect their name, email address, shipping address, and phone number.

Automated Technology:

  • We use cookies, web beacons, and pixel tags to collect non-personal information like your browser type, IP address, and time spent on the Site. This helps us tailor your shopping experience and improve the website’s functionality.

Third-Party Sources:

  • We may acquire information from other sources to update or supplement your data, such as verifying shipping addresses or linking through social networks.

Your Tracking & Cookie Options

Some parts of our Site require cookies to function properly. By using our Services, you consent to their use. Kervalon uses four main categories of cookies:

  • Strictly Necessary: Essential for browsing and managing your shopping cart.
  • Performance: Collects anonymous data on how visitors interact with our Site to improve user experience.
  • Functionality: Remembers your preferences (e.g., shipping region) to personalize your visit.
  • Targeting: Delivers relevant advertisements and measures marketing campaign effectiveness.

Managing Your Privacy:

  • Opt-Out Tools: Visit the Network Advertising Initiative website to manage advertising cookies.
  • Google Analytics: Use the Google Analytics Opt-out Browser Add-on to prevent data collection by Google Analytics.
  • Settings: Adjust your browser or mobile settings to refuse cookies, though this may limit certain features of the Site.

How We Use Your Information

Kervalon uses the information we collect for the following purposes:

  • Order Fulfillment: To process, validate, and deliver your orders, as well as handle returns.
  • Personalized Experience: To recognize you and customize your online shopping journey.
  • Marketing: To send newsletters, special offers, and updates via email, text messages, or third-party sites.
  • Security: To protect the integrity of our Site and prevent fraudulent transactions.
  • Support: To provide assistance and respond to your queries.

Information Sharing

We may share your personal information with:

  • Affiliates & Partners: For joint promotions, collaborations, and special offers.
  • Service Providers: Third-party partners who assist with necessary services such as shipping, payment processing, and customer support.
  • Legal Disclosures: To comply with legal obligations, protect our rights, or ensure the safety of our users and brand.

Text Marketing

By opting in at checkout, you agree to receive text notifications and promotional offers from Kervalon. You can unsubscribe anytime by replying "STOP" to any message.

Your Privacy Rights & Options

  • View & Update: You can contact us at service@kervalon.com to access, update, or request the deletion of your personal data.
  • Email Preferences: You can unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any email.
  • California Privacy Rights: If you are a California resident, you may request a copy of our "California Privacy Rights" notice by emailing us with the subject line "Attn: California Privacy."

Security & Storage

We use Secure Socket Layer (SSL) technology to encrypt sensitive information (such as credit card details) during transmission. Your information is stored securely on servers and retained only for as long as necessary to fulfill our services or as required by law.

By shopping with Kervalon, you can feel confident that your privacy is our priority. If you have any questions about our privacy practices, please reach out to us at service@kervalon.com